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Write your own reviewExcellent service
Excellent service
Homeowner
I would like to receive a call in the AM with an approximate window for arrival. I waited around most of day until I had to leave for an errand after 2:30. Luckily he came and started the work and my… Read more I would like to receive a call in the AM with an approximate window for arrival. I waited around most of day until I had to leave for an errand after 2:30. Luckily he came and started the work and my wife came home after work to find out was going on.
2 Garage doors
The doors were installed well and seem of good quality. The problem was scheduling, I was told a day and was called saying I had not notified the sales people of timing, the schedule was agreed upon… Read more The doors were installed well and seem of good quality. The problem was scheduling, I was told a day and was called saying I had not notified the sales people of timing, the schedule was agreed upon but the installer did not show up at the agreed time. I had waited for the installer at 9:00 AM but he did not arrived until 11:45 AM. There appears an issue of communication between the installer and sales.
Company response:
Lee, we had left multiple messages to schedule and chose the tentative date of March 28, but asked to confirm and didn’t hear back from you. On the 28th another attempt was made to schedule for April 3rd, still with out a response.... You had called our office on March 28nd to our offfice and you stated that no one was at your house when this date was never confirmed by you. We offered the next day on the installation and had notified you that our installer would be there between 10:30-12pm. Sorry for any confusion and we hope you are completely satisfied with the door installation.Repeat Customer
Atlas always does a great job! We have used them several times and would use them again in a heartbeat.
Excellent
Professional service from the initial call to completion of job. Dean was knowledgable and did great work.
Very Happy
Paul came same-day after I called for a quote. He offered to repair the old door for free while I waited for the installation of the new doors.He also offered a 2nd quote to match one I received from… Read more Paul came same-day after I called for a quote. He offered to repair the old door for free while I waited for the installation of the new doors.He also offered a 2nd quote to match one I received from a competitor.He ended up giving me an upgraded door because he said the ones I ordered didn't arrive in a timely fashion.I felt the entire project was completed in a timely and professional manner. I hadn't been able to find that in anyone else.The garage itself was neater than I had left it!