Pleasant Experience

5

22 May 2018 , Bob & Ellen , Connecticut

Paul was thorough and gave us an reasonable estimate to replace our 3 garage doors. After a number of varied configurations, we selected a design that we preferred. The doors arrived and were… Read more Paul was thorough and gave us an reasonable estimate to replace our 3 garage doors. After a number of varied configurations, we selected a design that we preferred. The doors arrived and were installed as planned. Ricky performed the installation with excellent results. He had a very pleasant and custom focused personality. we are very happy with the result and would recommend their service to friends and relatives.

Bad customer service

1

18 May 2018 , Panchal , Connecticut

I got my working garage door springs repaired, a week after the repair my garage door chain broke.so I called to see if they can come and check if they can look at it and see if the tune up was off… Read more I got my working garage door springs repaired, a week after the repair my garage door chain broke.so I called to see if they can come and check if they can look at it and see if the tune up was off due to the change in the spring positions. However the sales manager refused saying his guys don’t make mistakes and they are god. He also said that in his 25 yrs of experience a chain has never broken. Even on the day of the appointment there was no note to look at it free, eventually I repaired it

Company response:

Mr B. we are sorry that you feel as though we did not deliver on our service however we did try to accommodate and set up a return visit to have the technician trouble shoot your garage door motor that was giving you an issue. We did not work on the garage door motor and only replaced your spring with the initial visit. Making unreasonable demands that we should service your 12 years old motor free of charge the same day does not make much sense. Being that the door and motor are two separate mechanisms (spring counter balance system is responsible for the lifting of the door and the motor is a guiding mechanism) does not constitute for a warranty related issue. Our notes show that you called in to cancel the return appointment. We are sorry that we were not able to accommodate to same day service and are glad you were able to trouble shoot the issue with the motor on your own.

Couldn't be more pleased

5

15 May 2018 , noah , Connecticut

They have a bit of a flashy presentation, real pictures of your house before and after. But their service followed though and then some.
We are more than impressed at he quality of the doors and… Read more They have a bit of a flashy presentation, real pictures of your house before and after. But their service followed though and then some.
We are more than impressed at he quality of the doors and openers. Truly the doors are amazing and have reduced the noise though the doors to almost nothing. Cant wait to see the affect this winter.
The openers are super quiet and work smooth. ( Do wish they offered to upgrade the remotes to have buttons for both doors, they only came with one button).

Great!

Thanks for a good job

5

13 May 2018 , John , Connecticut

We needed to replace the two bottom panels on one of our garage doors. Unfortunately, neither the installer nor I realized that the design on the face of the panels was just a bit different until the… Read more We needed to replace the two bottom panels on one of our garage doors. Unfortunately, neither the installer nor I realized that the design on the face of the panels was just a bit different until the job was done. The panels needed to be re-ordered. Mistakes do happen and I was most grateful and very impressed that the staff (all of them) at Atlas corrected the problem with efficiency and professionalism. It!s a great company!

Good product

5

12 May 2018 , carl ,

Everything's Great!!

thanks

5

09 May 2018 , William , Massachusetts

looks great will have to paint other doors to match exactly

Read what other customers say about us

Rating Summary