Read what other customers say about us
Share your opinion with other customers
Write your own reviewMpr
Excellent experience with installer
Great Job under Tough Conditions
The new doors look great, and the installer did a fine job under tough conditions. The weather the day of installation was hot and humid, but your guy toughed it out to complete the job on schedule.
Awesome Installers!
The installers were awesome. It was an extremely hot day and they got the job done in record time. I will highly recommend Coles Overhead Doors to my friends and family.
Meyer's Garage Doors
Everyone was very professional and helpful, as usual
Phone call from service manager
I recently shared my objective review on a service provided by your company on Google. I believe in giving feed back as a tool for evaluating and improvement. Yesterday afternoon while driving with my… Read more I recently shared my objective review on a service provided by your company on Google. I believe in giving feed back as a tool for evaluating and improvement. Yesterday afternoon while driving with my 5 year old, I received a call from your service manager Paul regarding my review. The call was not a friendly one but one filled with anger and yelling from your employee. I totally understand bad reviews are hard to accept but it doesn’t justify insulting a customer. Completely unacceptable.
Company response:
Hi Nelson the intent of the follow up phone call was to find out what exactly the problem was after discovering the negative review on google. While we can appreciate negative and positive feedback, all springs come with a 1-year warranty. There are many moving mechanincal parts on a door that require preventative maintenance annually, such as tightening, and lubing all moving parts. Our records, and the conversation had, was that there was no maintenance done during the 5 years your springs were intact. The springs that you had replaced on your double size door (16x7) were replaced in 2013 (5 years ago to be exact). The conversation had was that you felt as though we should warranty our springs for 10 years since you were told by other companies that they should last that long. As mentioned we will honor the discounted price to return and replace your 5 year old springs or you may want to call another to ensure they will give you a 10 year warranty in writing. We thank you for your time and feedback and are here to assist you.Mrs Diane Levy
Very professional staff. No pressure. Love the selection and quality of my new garage doors and am already telling friends and neighbors to contact these folks for an estimate. Very satisfied,… Read more Very professional staff. No pressure. Love the selection and quality of my new garage doors and am already telling friends and neighbors to contact these folks for an estimate. Very satisfied, thank you. Diane Levy